Integration Ordeal: Client Describes Plugin Breakdown and Missing Support from WeConnectCode
A business client recently expressed significant worries about customer support and service dependability after acquiring several licenses of the Odoo for Gravity Forms plugin created by WeConnectCode, and the situation underscores the increasing frustration felt by software purchasers when technical issues emerge and vendors do not deliver prompt help.
The client states that the company acquired 25 licenses of the plugin from the vendor’s official site to incorporate WordPress Gravity Forms into the Odoo ERP platform as part of its professional workflow, and although the plugin initially seemed fully operational, it only carried out the expected synchronization tasks for about five days.
However, everything shifted unexpectedly when the system abruptly failed and started showing a “License Not Valid” activation error, which halted the integration entirely. Since the malfunction began, the customer indicates that the plugin has turned completely unusable.
What has generated the greatest concern for the affected company is not only the technical issue itself but the complete lack of response from the vendor’s customer support channels. Over the past ten days, the client states that multiple attempts have been made to contact WeConnectCode through all available channels listed on the company’s website, including support forms and email requests.
Despite these repeated attempts, the customer reports that no response has been received from either technical support or commercial representatives.
The client further observes that avenues for communication seem severely restricted. The company states that WeConnectCode offers no publicly available phone number, no live chat feature, and no active social media accounts through which users might seek help or report urgent concerns. Consequently, customers facing technical difficulties may be left without any prompt method to access support.
Additional concerns have been raised regarding the vendor’s website infrastructure. The customer reports that the website has presented SSL certificate issues, triggering security warnings in certain browsers and making access unreliable in some cases. These technical problems further complicate attempts to reach the vendor through the official website.
The affected company emphasizes that technical issues can occur with any software product, particularly with tools designed to integrate complex systems such as WordPress and ERP platforms. However, they stress that responsiveness and customer service are critical elements of professional software development and support.
When support channels fall quiet, customers are left without answers, unable to bring their systems back online and uncertain about the standing of their licenses or services.
The client is requesting that WeConnectCode promptly confirm the plugin license status, deliver the technical support needed to fix the activation issue, or issue an appropriate refund if restoring the software proves impossible.
The company expects the issue to be settled promptly and communication with the vendor to be restored, allowing the integration to return to regular operation.
